智能语音随访系统在缺血性卒中二级预防中的应用分析

Application analysis of intelligent speech follow-up system in secondary prevention of ischemic stroke

  • 摘要:
    目的 分析智能语音随访系统在缺血性卒中(IS)二级预防中的应用。
    方法 采用随机数字表法将842例接受静脉溶栓治疗的IS患者分为智能组和人工组。智能组针对影响IS发生的主要危险因素制订相应智能随访话术模板。智能随访系统依据患者出院时预留信息确定随访日期和时段,自动对患者进行呼出随访,并将应答内容转换为文字模式输出。人工组由经过专业培训的护理人员完成随访,随访内容与智能组相同。整理2组电话呼出情况、高血压和糖尿病患病情况、服药状况、运动情况、平均通话时间和随访满意度。
    结果 2组电话接通率比较,差异无统计学意义(P>0.05)。接通随访电话中,智能组随访内容正确识别率低于人工组,不愿配合率和电话中断率高于人工组,差异有统计学意义(P < 0.05);2组自动留言、接听不便、居民死亡、家属无法代回答和号码错误占比差异均无统计学意义(P>0.05);未接通电话中,2组未接通原因分布差异均无统计学意义(P>0.05)。有效随访通话中,2组高血压和糖尿病相关提问回答情况、服药依从性和运动情况差异均无统计学意义(P>0.05)。智能组平均通话时间短于人工组,随访满意度低于人工组,差异有统计学意义(P < 0.05)。
    结论 智能语音随访系统一定程度上可替代人工电话随访,帮助医护人员了解IS患者居家血压、血糖、服药、运动情况和二级预防的依从性,相较于人工随访能节省随访时间,提高随访效率,但其在语言识别、提高患者配合度等方面仍有待优化。

     

    Abstract:
    Objective To analyze the application of intelligent speech follow-up system in secondary prevention of ischemic stroke (IS).
    Methods A total of 842 IS patients who received intravenous thrombolysis were randomly divided into intelligent group and artificial group. In the artificial group, corresponding intelligent follow-up templates were developed for the main risk factors affecting the occurrence of IS. The intelligent follow-up system determined the follow-up time and period according to the reserved information of patients when they were discharged, automatically called out the patients' home conditions for follow-up, and converted the response contents into text mode for output. The artificial group was followed up by professionally trained nursing staff, and the follow-up content was the same as that of the intelligent group. Call out, hypertension, diabetes, medication, exercise, average call time and satisfaction of follow-up in the two groups were collected.
    Results The telephone connection rates showed no statistical significances between two groups (P>0.05). During the follow-up calls, the correct recognition rate of follow-up contents in the intelligent group was lower, and therateof unwillingness to cooperate and call interruption rate were higher than those in the control group (P < 0.05). There were no statistically significant differences in the percentages of automatic message leaving, inconvenient answering, resident death, family members unable to answer and number error between the two groups (P>0.05), and there was no statistical significance in the distribution of disconnected calls between the two groups (P>0.05). In the effective follow-up calls, there was no statistical significance in the answers to questions related to hypertension and diabetes, compliance and exercise between the two groups (P>0.05). The average call duration in the intelligent group was significantly shorter, and follow-up satisfaction was lower than that in the control group (P < 0.05).
    Conclusion Intelligent voice follow-up system can replace manual telephone follow-up to a certain extent, and help medical staff understand the compliance of home blood pressure, blood sugar, medication, exercise and secondary prevention in IS patients, and can save follow-up time and improve follow-up efficiency compared with manual follow-up, but its language recognition and improvement of cooperation rate still need to be optimized.

     

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