分组护理制度对颅脑手术患者护理质量及满意度的影响

The influence of grouping nursing system on nursing quality and satisfaction of patients with craniocerebral surgery

  • 摘要: 目的:探讨分组护理制度对颅脑手术患者护理质量及满意度的影响。方法将护理人员按照一定原则分为3个责任小组,每组设护理组长1名、责任护士3名及助理护士2名,根据工作能力分配相应的工作任务。比较分组护理制度前后颅脑手术患者护理质量及满意度的变化。结果实施分组护理制度后,病房管理、危重护理、专科护理、基础护理、消毒隔离及护理文书方面护理质量评分显著高于实施前,患者对服务态度、健康教育、沟通交流、业务技术及巡视及时性的满意度显著高于实施前(P <0.05或 P <0.01)。结论分组护理制度有助于提高颅脑手术护理质量及患者满意度,护理效果良好,适合临床推广应用。

     

    Abstract: Objective To study the effect of grouping nursing system of nursing quality and satisfaction in patients with craniocerebral surgery.Methods Nursing staff were divided into three groups,each nursing group set up a leader,3 responsible nurses and 2 assistant nurses and corresponding task distributed to them according to working ability.Nursing quality and satisfac-tion before and after grouping nursing system were compared.Results After grouping nursing, quality score in nursing system,ward management,critical nursing,specialized nursing,basic nursing,sterilization,isolation and nursing documentation were significantly higher than that nurs-ing before.Service attitude,health education,communication,technology and patrol satisfaction was significantly higher that that before nursing(P <0.05 or P <0.01).Conclusion Grouping nursing system helps to improve nursing quality and satisfaction of craniocerebral surgery patients, so it is worthy of clinical application.

     

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